Ordering Information

We are confident you will love the style, fit and amazing level of comfort Go Free® pants provide. When you first receive your Go Free® pant, please wear an undergarment when trying on your pant until you confirm the size ordered and fit are correct. Do not remove the Go Free® hang tag or the hygienic liner until you have confirmed the size and fit are correct. If you are not completely satisfied with the merchandise, you may email us at customerservice@gofreepants.com or call Customer Service at 1-336-655-0200. We will be happy to assist you with an exchange or refund.


Free Shipping On All Domestic Orders

All orders ship free using Standard United States Postal Mail. Typical delivery times range from 4-5 business days. If you are interested in expedited shipping methods, please contact customer service by phone or email.


Return Policy

Go Free® offers an exchange or money back guarantee for merchandise that does not meet your complete satisfaction, less original shipping and handling charges. If you need to exchange or return merchandise, return the pant in the same condition as received with the Go Free® hang tag still attached and the hygienic liner in place within 30 days of receipt. Click on the Return Form link, print and complete the form, use the return shipping label provided and return in same or similar shipping package. Free shipping for returning merchandise. If you are exchanging merchandise, product price differences and shipping charges for the new merchandise will apply.


Cancellation Policy

If you have placed a Go Free® pants online order that you wish to change or cancel, please email Customer Service at customerservice@gofreepants.com or call 1-336-655-0200 8am-8pm EST Monday – Friday. If your order has been shipped, you will receive a full refund for the value of the merchandise (including applicable tax) when the merchandise is received by our Returns Department. Shipping and handling will not be refunded.